Terms and conditions governing the rights and obligations related to the provision of services and sale of digital products.
Terms and Conditions
Terms for the provision of services and sale of digital products
1. General Provisions
1.1. These terms and conditions (hereinafter referred to as the "Terms") govern the mutual rights and obligations between:
Seller / Provider:
Dalibor Čmolík
registered office: Holešov, Žeranovice 296, 769 01, Czech Republic
ID No.: 41580362
registered in the Trade Register
e-mail:
phone: +420 603 228 600
(hereinafter referred to as the "provider")
and a natural or legal person entering into a service agreement or a purchase agreement for digital products (hereinafter referred to as the "customer").
1.2. The provider is not a VAT payer. All listed prices are final.
1.3. These Terms apply to:
- the provision of services in the field of website development, online stores, web applications and online advertising (hereinafter referred to as "services");
- the sale of digital products — extensions (plugins) for Joomla and VirtueMart supplied in the form of a licence (hereinafter referred to as "digital products").
1.4. By submitting an order or signing a contract, the customer confirms that they have read and agree to these Terms.
2. Conclusion of the Contract
2.1. Services (website development, online stores, applications, advertising management)
2.1.1. The contractual relationship is established on the basis of a written contract or an order confirmed by both parties (by e-mail, data box or in writing).
2.1.2. Before concluding the contract, the provider prepares a non-binding offer based on the customer's requirements. The offer includes a specification of the scope of work, price and estimated deadline.
2.1.3. The contract is concluded at the moment of the customer's acceptance of the offer or the signing of the contract.
2.2. Digital Products (Joomla and VirtueMart extensions)
2.2.1. The customer orders a digital product via the order form on the provider's website or by e-mail.
2.2.2. The order is binding upon its submission. The provider shall confirm receipt of the order by e-mail.
2.2.3. The purchase agreement is concluded at the moment the order is confirmed by the provider.
3. Price and Payment Terms
3.1. Services
3.1.1. The price of services is determined individually based on the offer or contract.
3.1.2. Unless agreed otherwise, payment is made on the basis of an invoice with a due date of 14 days from the date of issue. The provider is entitled to request an advance payment of up to 50% of the price.
3.1.3. In the event of late payment by the customer, the provider is entitled to charge default interest of 0.05% of the outstanding amount per day of delay.
3.2. Digital Products
3.2.1. The price of digital products is listed on the provider's website and is valid at the time the order is submitted.
3.2.2. Payment is made by bank transfer to the provider's account based on the issued invoice. The provider may also offer other payment methods.
3.2.3. The provider is not a VAT payer. Listed prices are final.
4. Delivery Terms
4.1. Services
4.1.1. The delivery deadline for services is specified in the contract or the confirmed offer. The deadline may be reasonably extended if the customer fails to provide the cooperation necessary for the completion of the work.
4.1.2. The work is considered delivered at the moment the provider hands over the access credentials for the completed work or the customer accepts the work in another agreed manner.
4.1.3. The customer is obliged to accept and inspect the work without undue delay. If the customer does not submit written comments within 5 business days of being notified of completion, the work shall be deemed properly delivered and approved.
4.2. Digital Products
4.2.1. After the payment is credited to the provider's account, the customer shall receive a download link for the digital product (ZIP file) and a licence key at the e-mail address provided in the order.
4.2.2. The delivery of the digital product is deemed completed at the moment the e-mail with the download link is sent.
5. Licence for Digital Products
5.1. By purchasing a digital product, the customer obtains a non-exclusive, non-transferable licence to use the product within the scope defined by the type of licence purchased (number of domains).
5.2. The customer is not entitled to further distribute, rent, sublicence or make the digital product available to third parties without the written consent of the provider.
5.3. The licence includes the right to updates and e-mail technical support for 1 year from the date of purchase. Extension of support and updates is available at the price listed on the provider's website.
5.4. The digital product is licensed under the GPL v2+ licence in accordance with the Joomla platform licensing terms. This does not affect the provisions of these Terms regarding the scope of support and updates.
6. Withdrawal from the Contract
6.1. Consumer — Digital Products
6.1.1. A customer who is a consumer within the meaning of Section 419 of the Civil Code has the right to withdraw from the purchase agreement without giving a reason within 14 days of the date of conclusion of the agreement, under the conditions set out in Sections 1829 et seq. of the Civil Code.
6.1.2. In accordance with Section 1837(l) of the Civil Code, a consumer cannot withdraw from a contract for the supply of digital content not supplied on a tangible medium if performance was commenced with the consumer's prior express consent and with their acknowledgement that they thereby lose the right to withdraw.
6.1.3. Before downloading the digital product, the customer is asked for express consent to the commencement of performance before the expiry of the withdrawal period. If the customer grants this consent and downloads the product, the right of withdrawal expires.
6.1.4. If the customer has not downloaded the digital product and has not granted consent to the commencement of performance, they may withdraw from the contract by sending a notice to
6.2. Consumer — Services
6.2.1. For services ordered remotely (by e-mail, via the website), a consumer has the right to withdraw from the contract within 14 days of the date of conclusion.
6.2.2. If the consumer expressly requested the commencement of the service before the expiry of the withdrawal period and subsequently withdraws from the contract, they are obliged to pay a proportionate part of the price for the services provided up to the moment of withdrawal.
6.3. Business Customers
6.3.1. A customer who is not a consumer does not have a statutory right to withdraw from the contract within 14 days. The terms of any withdrawal are governed by individual agreement or the relevant provisions of the Civil Code.
6.4. Form of Withdrawal
6.4.1. Withdrawal from the contract may be sent by e-mail to
7. Rights Arising from Defective Performance
7.1. Services
7.1.1. The provider is responsible for ensuring that the work is carried out properly, in accordance with the contract and free from defects that would prevent its ordinary use.
7.1.2. The customer is obliged to notify the provider of defects in the work without undue delay after their discovery, but no later than 6 months after delivery.
7.1.3. The provider shall rectify legitimately claimed defects free of charge within a reasonable period.
7.2. Digital Products
7.2.1. The provider is responsible for ensuring that the digital product at the time of delivery corresponds to the description on the website and is functional in the declared environment (Joomla version, PHP).
7.2.2. Complaints may be submitted by e-mail to
7.2.3. The provider is not liable for defects caused by:
- modifications to the product made by the customer or a third party;
- use of the product in an incompatible environment (unsupported version of Joomla, PHP or VirtueMart);
- third-party interference with the server or database.
8. Customer Cooperation
8.1. The customer is obliged to provide the provider with all cooperation necessary for the proper performance of the contract, in particular:
- providing access credentials for hosting, FTP, database and website administration;
- delivering materials (texts, images, logos) within the agreed deadline and quality;
- ensuring cooperation during testing and handover of the work.
8.2. If the customer fails to provide the necessary cooperation, the provider is entitled to reasonably extend the deadline. If the customer's delay exceeds 30 days, the provider is entitled to withdraw from the contract; the right to payment for work already performed is not affected.
9. Copyright and Ownership
9.1. Custom work (websites, online stores, applications) becomes the property of the customer upon full payment of the price.
9.2. The provider reserves the right to include the completed work in their portfolio (references), unless the parties agree otherwise.
9.3. Graphic elements and source code created by the provider are protected by copyright law (Act No. 121/2000 Coll.). The customer obtains a licence to use them within the scope specified in the contract.
9.4. The provider is not liable for infringement of third-party rights if the customer provides materials (texts, images, logos) to which they do not hold the rights.
10. Liability and Limitations
10.1. The provider shall not be liable for damages caused by outages of third-party hosting services, server attacks, changes in third-party software or force majeure.
10.2. The total liability of the provider for damages arising in connection with the performance of the contract is limited to the price paid by the customer for the relevant service or product.
10.3. The provider shall not be liable for lost profits, data loss or indirect damages.
11. Personal Data Protection
11.1. The provider processes the personal data of customers in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll., on the processing of personal data.
11.2. Detailed information on the processing of personal data is provided in the Privacy Policy.
12. Dispute Resolution
12.1. The parties shall endeavour to resolve any disputes amicably first.
12.2. A customer who is a consumer may contact the Czech Trade Inspection Authority (ČOI) as the body for out-of-court resolution of consumer disputes:
- Czech Trade Inspection Authority, Central Inspectorate — ADR department
Štěpánská 15, 120 00 Prague 2, Czech Republic - web: www.coi.cz
- e-submission: www.coi.cz/informace-o-adr/
12.3. A consumer may also use the online dispute resolution (ODR) platform established by the European Commission at ec.europa.eu/consumers/odr.
12.4. Legal relationships not expressly regulated by these Terms are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code.
13. Final Provisions
13.1. The provider reserves the right to amend these Terms. Any amendments shall not affect rights and obligations arising under the previous version. The current version of the Terms is always available on the provider's website.
13.2. If any provision of these Terms is found to be invalid or ineffective, it shall be replaced by a provision whose meaning most closely approximates the invalid provision. The invalidity of one provision shall not affect the validity of the remaining provisions.
13.3. The contract, including these Terms, is archived by the provider in electronic form and is available upon request.
13.4. Contact for all communication:
These terms and conditions are effective as of 16 June 2026.